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Cancellation & Refund Policy

For 3ITECH DIGITAL SOLUTIONS LLP • Last Updated: Feb 2026

This Cancellation & Refund Policy ("Policy") governs bookings made through the mobile application Sports99, operated by 3ITECH DIGITAL SOLUTIONS LLP, having its registered office in Pune, India ("Company", "we", "our", "us").

The Platform acts solely as a technology intermediary connecting users with independent sports academies, coaches, and event organizers ("Service Providers").

1. Role of the Platform

  • We do not provide sports training services directly.
  • We facilitate discovery and booking between users and Service Providers.
  • Refund decisions relating to service quality are primarily determined by the respective Service Provider.

2. User-Initiated Cancellation

2.1 Cancellation Before Session/Event

If a user cancels:

Cancellation TimingRefund Eligibility
More than 24 hours before sessionEligible for full refund (excluding platform fee, if applicable)
Within 24 hours of sessionPartial refund or no refund (as per Service Provider policy)
After session start timeNo refund

Specific cancellation terms may vary depending on the Service Provider's individual policy displayed at booking.

3. Service Provider Cancellation

If a Service Provider cancels, the user is eligible for:

  • Full refund, OR
  • Option to reschedule (subject to availability)

Refund will be processed within 7–10 business days from cancellation confirmation.

4. Event Cancellation (by Organizer)

If an event is cancelled due to:

  • Weather conditions
  • Government restrictions
  • Force majeure
  • Operational issues

User may receive:

  • Full refund, OR
  • Credit note for future booking (if agreed)

5. Platform Convenience Fee

If the Platform charges a booking fee, convenience fee, or platform fee:

  • Such fees may be non-refundable, unless cancellation is due to Service Provider fault.
  • This must be clearly displayed before checkout.

6. Refund Mode

Refunds will be processed:

  • To the original payment method
  • Via UPI, card, or payment gateway used
  • Within 7–10 working days

The Company is not responsible for delays caused by banks or payment gateways.

7. No-Show Policy

If a user:

  • Fails to attend a booked session
  • Arrives late beyond permissible time
  • Does not inform cancellation

No refund shall be issued.

8. Rescheduling

Rescheduling may be allowed:

  • Subject to Service Provider approval
  • If requested at least 24 hours before session

Rescheduling rights may vary by academy/coach.

9. Injury or Performance-Related Claims

The Platform:

  • Is not responsible for injuries during training
  • Does not guarantee training outcomes
  • Does not provide professional certification

Disputes regarding quality of coaching must be raised directly with the Service Provider.

10. Dispute Resolution

If a user disputes a charge:

  • User must contact support within 48 hours of session.
  • Company will facilitate communication with Service Provider.

Final refund decision will consider:

  • Booking terms
  • Evidence submitted
  • Service Provider response

11. Fraud Prevention

We reserve the right to:

  • Deny refunds in case of fraudulent activity
  • Suspend accounts for abuse of refund policy

12. Force Majeure

Refund obligations may be suspended in events beyond reasonable control, including:

  • Natural disasters
  • Government lockdowns
  • Public health emergencies
  • Internet outages

13. Governing Law

This Policy is governed by the laws of India.